Pallet Storage Terms & Conditions
Scope of Services: Package Mate provides indoor storage of palletised goods. No temperature- or humidity-controlled storage is provided.
Pallet Size & Acceptance: Maximum pallet height is 2.2m. Pallets must be structurally sound, stable, and securely wrapped. Unsafe or non-compliant pallets may be refused.
Prohibited Goods: Perishable, temperature-sensitive, hazardous, illegal, or restricted goods are not accepted. Undisclosed prohibited goods may be refused or removed at the customer’s cost.
Minimum Storage Period: The minimum storage period is fourteen (14) consecutive days per pallet. No refunds or credits apply for early removal.
Inbound & Outbound Handling: Standard handling days are Mondays and Fridays. Handling outside these days may incur additional charges. Weekend handling is subject to availability.
Booking & Notice: All arrivals and retrievals must be booked at least three (3) business days in advance. Short-notice requests may incur surcharges.
Pallet Condition & Repacking: Damaged or unsafe pallets may be refused or repacked at the customer’s cost.
Customer Responsibilities: Customers must accurately declare pallet dimensions and contents, comply with these terms, and arrange their own insurance.
Insurance & Liability: Package Mate does not provide insurance and is not liable for loss, damage, theft, or force majeure events to the extent permitted by law.
Access: Customers do not have direct access to stored goods. All handling is performed by Package Mate staff.
Right to Refuse or Terminate: Package Mate may refuse, suspend, or terminate services if these terms are breached or goods pose a risk.
Governing Law: These Terms & Conditions are governed by the laws of New South Wales, Australia.